As a senior leader with Studer Group, Don has been instrumental in developing many of the tools that have made Studer Group the leading expert on how to take hospitals and healthcare organizations to the next level.
Don is known as the father of AIDET Plus the Promise, a process to improve communication, reduce anxiety and improve clinical outcomes. Don founded Studer Group along with Quint Studer and has been coaching organizations for over 17 years. He is the Studer Group expert on improving employee, patient and physician engagement. Don has coached some of the largest organizations in healthcare including TriHealth, Vanderbilt, University of Chicago, Medical University of South Carolina and the Advocate Health System.
Patient and Caregiver Engagement