What's Right in Health Care® Agenda
What’s Right in Health Care® is Huron’s premier annual event that provides healthcare professionals with innovative strategies to tackle their biggest challenges. Join peers and industry leaders to redefine what’s possible for your organization and put it into practice. Add your voice to the conversation and benchmark against leading healthcare organizations that are achieving leadership, clinical, and operational excellence.
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All times are in Mountain Time (MT) | Eligible for 14.75 continuing education (CE) credits via livestream and on-demand content. Breakout sessions marked with an (*) will be available for virtual live-stream attendees, along with all general sessions.
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Monday, Aug. 26
Tuesday, Aug. 27
Wednesday, Aug. 28
11:00 AM - 1:00 PM MDT
Onsite Registration Open
GENERAL SESSION
1:00 PM - 2:30 PM MDT
Conference Kickoff
Champion Mindset: Overcoming Adversity and Tenacity During Challenging Times
Chaunté Lowe, Speaker, Cancer Survivor, Olympic Medalist, 4-time Olympian, American Record Holder and Author
2:30 PM - 3:00 PM MDT
BREAK
CONCURRENT BREAKOUT SESSIONS
3:00 PM - 4:00 PM MDT
Leadership Excellence
* Fostering Excellence: Aligning Culture, Engaging Employees, and Elevating Patient Experience
Peterson Health
Operational Excellence
* The Trials, Tribulations & Triumphs of a Multiyear Systemwide Turnaround and Transformation
UW Medicine
Clinical Excellence
Intensivist-Led ICU Operating Model
Tampa General Hospital
Patient Excellence
Breaking Boundaries: Transforming Healthcare through a Fresh Approach to Social Determinants of Health
UNM Health
4:00 PM - 4:30 PM MDT
BREAK
GENERAL SESSION
4:30 PM - 5:45 PM MDT
Healthcare Hero Connect to Purpose
Frank Danza, Senior Vice President of Finance and Revenue Cycle Operations, Northwell Health
Healthcare Trends: 15 Minutes That Count
- Understanding AI in Healthcare - Fanny Ip, MBA, B.A., Managing Director, Huron
- Evolving Your Workforce Ecosystem - Jennifer Hammond, ACC, Managing Director, Huron
- Enhancing Patient Experience Beyond the Beside - Craig Deao, MHA, Managing Director, Huron
- Tackling Burnout for Healthcare Workers - Bill Satterwhite, J.D., M.D., CPE, Principal, Huron
6:00 PM - 8:00 PM MDT
Retro Après Ski-Themed Welcome Reception
6:00 AM - 7:00 AM MDT
Puppy Yoga! Prepare for an adorable overload as you downward dog alongside playful puppies in this all-level yoga experience. Pack your mat, limited mats available onsite.
7:00 AM - 8:00 AM MDT
BREAKFAST
GENERAL SESSION
8:00 AM - 9:15 AM MDT
Conference Kickoff
Healthcare Hero Connect to Purpose
- Keri Nasenbeny, CNO, Harborview Medical Center
- Azmera Telahun, ACNO, Harborview Medical Center
- Dr. Mark Mayo, Associate Medical Director, University of Washington Medical Center
- Dr. Laura Quinnan, Medical Director, University of Washington Medical Center Northwest
Healthcare Excellence Unveiled: Insights from Leading Organizations
- Nancy Brack, Vice President of Human Resources, Syracuse Area Health
- Kamil Cak, D.Min., MBA, BCC, FACHE, Vice President of Experience of Care, Children's Hospital of King's Daughters
- Laura Haubner, M.D., Senior Vice President and Chief Quality Officer, Tampa General Hospital
- Debra Hernandez, Senior Vice President of System Emergency Services, ECU Health
9:15 AM - 9:45 AM MDT
BREAK
CONCURRENT BREAKOUT SESSIONS
9:45 AM - 10:45 AM MDT
Leadership Excellence
* Cultivating Success: Building a Purposeful Management System That Enables Engagement, Growth, and Innovation
ECU Health
Operational Excellence
Innovating for Impact: Hanger Clinic's Tailored Revenue Cycle Solutions for Enhanced Patient Experience
Hanger Clinic
Clinical Excellence
* Foundation for Growth: Patient Access and Provider Engagement
Nemours Children’s Health System
Patient Excellence
Which Came First: The Data or the Egg? E-Rounding for Enhanced Patient Satisfaction
Compass One Healthcare
10:45 AM - 11:15 AM MDT
BREAK
GENERAL SESSION
11:15 AM - 12:15 PM MDT
Charting the Path to Financial Wellness
- Dominica Tallarico, B.S., M.S., FACHE, Executive Vice President and Chief Operations Officer, Allina Health
- Lawrence Cho, Senior Vice President and Chief Strategy and Growth Officer, Allina Health
- Andy Waldeck, Managing Director, Innosight
12:15 PM - 1:30 PM MDT
LUNCH
CONCURRENT BREAKOUT SESSIONS
1:30 PM - 2:30 PM MDT
Leadership Excellence
* Lifting Up the Communities We Serve: Creating a Stronger Workforce
UPMC
Operational Excellence
* Cultural Resurgence from Tragedy to Celebration: A Total Scorecard Package Strategy
Cheshire Medical Center
Clinical Excellence
Achieving High-Quality Scores
Rush University System for Health
Patient Excellence
Closing the Need Gap: Leveraging Healthcare Needs Assessments for Capital Investment Advocacy
Prince George's County
2:30 PM - 3:00 PM MDT
BREAK
CONCURRENT BREAKOUT SESSIONS
3:00 PM - 4:00 PM MDT
Leadership Excellence
Progressive Leadership Development: Building Pathways, Standardizing Work, and Engaging Teams
Casa Pacifica, Donor Alliance, and Family HealthCare Network
Clinical Excellence
* Pursuing Zero Harm: An HRO journey
Citizens Memorial Healthcare
Clinical Excellence
Power of Community Collaboratives: What It Takes to Advance Health Equity
Johnson & Johnson
Patient Excellence
* Patient Experience in the Emergency Department and Beyond
WellStar Health Systems
4:00 PM - 4:15 PM MDT
BREAK
GENERAL SESSION
4:15 PM - 5:30 PM MDT
A Journey to Excellence
Dr. Omar Lateef, President and CEO, Rush University System for Health and Rush University Medical Center
Takeaways and Closing Remarks
7:00 AM - 7:45 AM MDT
Let's Talk HCAHPS: The 2025 Changes and How to Succeed
7:00 AM - 8:00 AM MDT
BREAKFAST
GENERAL SESSION
8:00 AM - 9:15 AM MDT
Conference Kickoff
Healthcare Hero Connect to Purpose
Sarah Hanak, CNO, Citizens Memorial Hospital
Re-imagining Acute Hospital Care Through Hospital At Home
- Richard Rothman, M.D., Regional Chief Medical Operations Officer, Cleveland Clinic Florida
- Erin Bartley, Chief Operating Officer, Medically Home
9:15 AM - 9:45 AM MDT
BREAK
CONCURRENT BREAKOUT SESSIONS
9:45 AM - 10:45 AM MDT
Leadership Excellence
* Transforming Road Map: Turning Vulnerabilities into Opportunities
Hawkesbury & District General Hospital
Patient Excellence
* Driving Towards Equity: Our Framework for Advancing DEIA
Eskenazi Health
Operational Excellence
Preparing Revenue Cycle Operations for the Clinic of the Future
Houston Methodist Physician Organization
10:45 AM - 11:15 AM MDT
BREAK
11:15 AM - 12:15 PM MDT
Responding to a State of Emergency: Lessons in Mental Health from Children’s Hospital Colorado
- Dr. Ron-Li Liaw, Mental Health-in-Chief, Children's Hospital Colorado
- Katie Denman, Vice President of Mental Health, Children's Hospital Colorado
- Zach Zaslow, Vice President, Advocacy and Community Health
12:15 PM - 1:30 PM MDT
LUNCH
Lunch Session: Maximizing Healthcare Efficiency and Outcomes: Huron's Smart Strategies for Intelligent Care Delivery
CONCURRENT BREAKOUT SESSIONS
1:30 PM - 2:30 PM MDT
Leadership Excellence
* Successfully Leading Through Disruptions – Stop Resistance with Persistence
Robert Wood Johnson University Hospital
Operational Excellence
* The Journey to Triumph Against Health Equity and Financial Toxicity
Nashville General Hospital
Patient Excellence
Building a 360-Degree Patient Profile: Integrating Data for Holistic Insights to Elevate the Patient Experience
Powers Health
2:30 PM - 2:45 PM MDT
BREAK
GENERAL SESSION
2:45 PM - 3:45 PM MDT
Closing Keynote: What's Your Pink Cadillac? The Transformational Power of Prioritizing Joy
Ryan Campbell, Mental Health and Resilience Speaker
Takeaways and Closing Remarks
3:45 PM MDT
Conference Adjourned
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Who Should Attend?
This event is designed with every healthcare leader in mind.
Pricing
Virtual:
$795 non-client
$517 client
Register for Virtual
In Person:
$1295 non-client
$842 client
Register for In-Person
Location and Time
August 12-14, 2025
In Person + Virtual
Hilton Boston Park Plaza
50 Park Plaza
Boston, MA 02116
Reserve Room
Discounted room pricing is available for in-person attendees. Rates are subject to availability.
Contact The Organizer
